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WE SELL
used computers
used Laptops
used LCD
used pc's
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The following is a listing of Frequently Asked Questions. Just click on your question and an answer will follow. If you require further assistance please contact us via email at sales@123Compute.com.
1.How can I be sure that you received my order?
2.How can I track my order?
3.Can I purchase online and pick up my order at my local 123Compute store?
4.Can I ship to a PO Box address?
5.What happens if I have a problem?
6.How can I return a product?
7.What is a Return Authorization Form?
8.What if my order was damaged while being delivered?
9.How do you protect my privacy?
10.What warranty is available?
11.What is covered by your warranty?
12.What if I don't have a credit card?
ANSWERS
1. How can I be sure that you received my order?
Upon receiving your order we will email you your confirmation number.
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2. How can I track my order?
You will receive via email a tracking number for your purchase . In order to track your order you may visit the Order Status section of our website. You may monitor the status of your order by using the tracking number.
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3.Can I purchase on-line and pick up my order at my local 123Compute Store?
All 123Compute online orders are shipped directly to your home or office.
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4.Can I ship to a PO Box address?
Orders cannot be sent to a PO box address.
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5.What happens if I have a problem?
Everything you buy from 123Compute is backed by our 30-Day Limited guarantee against defects. If you encounter a defect with a hardware purchase it will be exchanged or repaired. To report a defect or to seek technical help, please click here for our online technical help form. We will contact you after we receive the form by telephone or email.
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6.How can I return a product?
If you encounter a defect with the hardware purchase it will be exchanged or repaired. If it is covered by the manufacturer's warranty, 123Compute will assist you in gaining satisfaction from the manufacturer. In order to return a product you must obtain a Return Authorization Form (RAF) from 123Compute within 30 days of the date of purchase. (To learn more about obtaining a RAF see below.) Please click here to view our return policy.
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7.What is a Return Authorization Form?
A Return Authorization form is an identification number issued to a client who is to return hardware to 123Compute for an exchange or repair. It is very important to have a copy of the Return Authorization form posted on the outside of the returned package. Include the original invoice and a second copy of the Return Authorization number with your FedEx or UPS airway bill so we can properly process any exchange or refund.
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8. What if my order was damaged while being delivered?
UPS and/or FedEx include insurance on parcels.
For more information visit:
FedEx.com
UPS.com
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9.How do you protect my privacy?
We NEVER store your personal information in our system. Each time you purchase merchandise from our site you will re- identify yourself since we do not store your credit card information or other personal data. Once your transaction has been completed your personal information is deleted. Please click here to view our privacy policy.
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10. What warranty is available?
All equipment purchased from 123Compute.com has been thoroughly inspected by our technical staff and approved for a 30-day warranty. Please click here to view our warrantee policy.
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11.What is covered by your warranty?
100% coverage on all hardware, parts, and labor. This warranty does not cover items, which are normally replaced periodically or consumed during the life of the equipment. Items not covered include batteries, ribbons, software, and printer cartridges.
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12.What if I don't have a credit card?
123Compute also accepts personal cheques, money orders and wire transfers.
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We ship to Toronto, Vancouver, Halifax and Calgary by Fedex
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